Privacy Policy

1. Introduction

Papromakeovers ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our makeup artistry services and website.

We are registered in England & Wales and operate in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Information We Collect

Personal Information

• Full name and contact details (email, phone number)
• Booking preferences and service requirements
• Special requests or notes for appointments
• Communication history with our team

Website Usage Data

• IP address and browser information
• Pages visited and time spent on our website
• Device and screen resolution for responsive design
• Analytics data to improve our services

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide makeup artistry services and manage bookings
• Communication: To send booking confirmations, reminders, and service updates
• Customer Support: To respond to inquiries and provide assistance
• Business Operations: To manage our schedule and improve our services
• Legal Compliance: To comply with legal obligations and maintain business records

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract Performance: To fulfill our makeup artistry services agreement
• Legitimate Interest: For business communications and service improvement
• Consent: For marketing communications (where applicable)
• Legal Obligation: For business record keeping and tax purposes

5. Data Sharing and Third Parties

We may share your information with:

• Email Service Providers: Resend (for booking confirmations and communications)
• Database Services: Supabase (for secure data storage)
• Analytics Services: Vercel Analytics (for website performance)
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Information: Up to 7 years for business and tax records
• Communication Records: Up to 3 years for customer service purposes
• Website Analytics: Anonymized data retained indefinitely

7. Your Rights Under GDPR

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restrict Processing: Limit how we use your information
• Data Portability: Receive your data in a structured format
• Object: Opt-out of certain processing activities
• Withdraw Consent: For processing based on consent

To exercise these rights, contact us at papromakeoversstudio@gmail.com

8. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. We use Vercel Analytics for privacy-focused website analytics that doesn't track individual users.

You can control cookies through your browser settings, but disabling essential cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission (HTTPS)
• Secure database hosting with Supabase
• Access controls and authentication systems
• Regular security updates and monitoring

10. International Data Transfers

Some of our service providers may process data outside the UK/EU. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "last updated" date. We encourage you to review this policy periodically.

12. Contact Information